Help Desk Technician | Cert - Western Iowa Tech Community College
Western Iowa Tech Community College
Help Desk Technician | Cert

Help Desk Technician | Cert

Degree
Certificate
Credits
11
Location
Sioux City
Estimated Program Costs Required Classes

This certificate program provides training in computer PC repair. You will gain a fundamental understanding of a PC through hands-on and theory based instruction. Specific topics include computer hardware and software installation, troubleshooting and maintenance related to a career as a PC repairer or someone in a help desk position.

Meet Your Advisor

Colleen Clifford
Colleen Clifford
Career Navigator
colleen.clifford@witcc.edu
712.317.3126
Sioux City Campus, Admissions A303
Book an Appointment https://www2.witcc.edu/admissions/colleen
Advising Forms
Help Desk Technician

Career Options

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Required Classes for Help Desk Technician | Cert

NET 161 IT Essentials I: PC Hardware and Software 4
NET 162 IT Essentials II: Advanced PC Hardware and Software 3
NET 170 Configuring Windows 4
 

Meet Your Faculty and Staff

Sandy Silbernagel
Sandy Silbernagel
Computer Networking Instructor
sandy.silbernagel@witcc.edu
712.317.3115
Sioux City Campus, TSI, Room T215
Greg Strong
Greg Strong
Division Chair
greg.strong@witcc.edu
712.317.3289
Sioux City, Room B109
 

Estimated Program Costs

In-state tuition and fees: $2,167.00 *
Out-of-state tuition and fees: $2,178.00 *
Educational fees: $97.00/semester
Estimated books: $200.00/semester
Estimated transportation and personal expense: $2,273.00/semester
Estimated student housing and meals: $3,075.00/semester

* This is an approximate cost based on tuition and fees set by the Board of Directors before each school year. Course level fees may also apply. Additional charges for licensure or credential testing may be a part of your program.